Effective Date: April 17, 2025
Welcome to Couelle LLC. These Terms of Service ("Terms") govern your use of our website, travel design services, and any experiences or communications you receive from us. By accessing our site or booking with us, you agree to these Terms.
1. Who We Are
Couelle LLC is a boutique travel company based in Michigan, USA, offering curated cultural tours, villa stays, and bespoke travel experiences inspired by architecture and art.
Company Address: 27500 Novi Rd, Novi, MI 48377, USA
Email: [email protected] | Phone: +1 248-994-2345
2. Our Services
We specialize in handcrafted, custom travel experiences in select destinations including France, Italy, Spain, Japan, Morocco, India, and others. Each trip is unique and built around your interests, schedule, and preferences.
We reserve the right to decline or adjust bookings at our sole discretion.
3. Booking & Payment
A non-refundable deposit is required to confirm all bookings.
Full payment is typically due 60 days prior to departure unless otherwise agreed.
Prices are quoted in USD and are subject to change until payment is received.
Payments can be made via credit card, bank transfer, or secure online invoice.
For details on cancellations, see our Refund Policy.
4. Traveler Responsibilities
By booking with Couelle LLC, you agree to:
Provide accurate personal and travel information
Secure any necessary passports, visas, vaccinations, or travel insurance
Respect local laws, customs, and safety guidelines during your journey
Notify us of any dietary restrictions, health concerns, or accessibility needs in advance
Couelle LLC is not responsible for delays, health issues, or incidents arising from failure to comply with travel requirements.
5. Changes or Cancellations
We strive to honor every detail of your itinerary. However, changes may occasionally occur due to weather, provider availability, or events beyond our control.
We reserve the right to:
Substitute accommodations or activities of equal or greater value
Adjust the itinerary for safety or logistical reasons
Cancel a trip with full or partial refund if necessary
Please refer to our Refund & Cancellation Policy for more details.
6. Intellectual Property
All content on our website — including text, logos, images, and tour designs — is the property of Couelle LLC or its partners and is protected by intellectual property laws.
You may not use, reproduce, or redistribute this content without written permission.
7. Limitation of Liability
Couelle LLC is not liable for:
Acts of God, weather delays, strikes, pandemics, or political instability
Loss, theft, injury, illness, or property damage during your trip
Issues caused by third-party providers (e.g. airlines, hotels, local guides)
We act as an intermediary and are not responsible for services beyond our control. Travelers are strongly advised to obtain comprehensive travel insurance.
8. Governing Law
These Terms shall be governed by the laws of the State of Michigan, United States, without regard to conflict of law principles. Any disputes shall be resolved in courts located in Oakland County, Michigan.
9. Contact Us
For questions or concerns related to these Terms, please contact:
Couelle LLC
[email protected]
+1 248-994-2345
27500 Novi Rd, Novi, MI 48377, United States